Bucks-born tech expert appointed council's director of digital and ICT
A Buckinghamshire-born technology expert who was formerly a managing partner at 02 has become the County Council’s Director of Digital and ICT.
Mark Adams-Wright has more than 20 years' experience in technology, working in both the public and private sectors.
He has was formerly the Managing Partner for Local Government and Education at 02 and prior to this the Chief Information Officer and Customer Service Director at Suffolk County Council. In 2012 and 2013 he was recognised in the Top 100 Technology Leaders list published by CIO magazine.
Mark, who was born in High Wycombe and attended the Royal Grammar School, has lived his whole life in Bucks with the exception of his university years. He supports Wycombe Wanderers and coaches a local ladies’ football team.
He said: “It's a county I love and I personally look forward to being able to shape its digital future.”
His new role will be to drive the council’s ambition to be a national leader in using digital technology to benefit services and residents.
He believes Buckinghamshire County Council has already ‘invested intelligently’ in modernising many technical services, as well as setting a strategy for digital services.
Innovations include bringing the load time of its main website down from seven seconds to 0.9 seconds, which will save residents a total of three months’ worth of waiting time. It was also one of the first counties to introduce digital waste permits and online school admissions, which have saved nearly £140,000 a year.
He said councils can learn from the private sector’s ‘need to try’ approach.
“The private sector has a healthier appreciation of the need to try, potentially fall short then try again. This is the fundamental cornerstone for effective services. As private sector organisations often compete in crowded markets where customers have significant choice it is vital to stay relevant, compelling and ahead of the competition. It’s a mindset that the public sector could learn from.”
John Chilver, Cabinet Member for Resources at Buckinghamshire County Council, said: “The appointment of such a highly experienced and well respected industry leader to this new role is a real statement of intent from Buckinghamshire County Council. Our vision is to become a national leader in digital and ICT solutions in local government. This is not only about saving taxpayers millions of pounds but to genuinely improve the way they access services.”