Every school has its own complaints procedure, which is available to parents on request. These procedures are based on models issued by the Department for Education and Skills (DfES).
Complaints should be made to the member of staff most directly concerned, to a senior member of staff, or to the Headteacher, as appropriate. If the complaint cannot be resolved by school staff, you can contact the chairman of governors of the school. We do not normally have a formal role in managing complaints against schools.
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